Our policy is to ship within 5 business days (Hawaii included), but most orders are fulfilled within 24-48 hours of placing the order.
All of our USA orders are shipped for free with USPS Priority from our location in Camas, WA, and take typically 2-3 business days to reach their destinations. Smaller orders, such as just pucks, bearings, or anything else smaller than a set of wheels are shipped via USPS First Class mail which does not have a tracking feature. First Class packages also take around 2-3 business days.
We do not ship outside of the USA. Support your local shops and scene.
If you submit an order on a Saturday or Sunday, it will not be fulfilled until Monday because USPS does not operate on Sunday. All orders get picked up from us at around 12pm PST. The best time to place your order to ensure it gets to you as fast as possible is to submit it the night before PST, that way I can package your order and have it picked up the next business day.
Your personal information entered via placing an order or creating an account will never be shared outside of using it to contact you in case something is wrong with your order. We don't currently have a email newsletter, but if we do, you will not be automatically signed up. Existing emails in our database will be opted out unless otherwise instructed.
Your contact information will also be used to contact you via phone/email if your order is:
- ... canceled,
- ... lost in the mail system,
- ... if your credit card information does not match your inputted address.
If for some reason you find yourself wanting to return your order, email us at firstname.lastname@example.org with the reason why you're returning the item and a picture of it. It also must be under the following circumstances:
- If wheels, plastic must be unbroken due to the consumable nature of the product.
- If pucks, they must be completely unused.
For your item to qualify for a refund, it must be completely unused with all original packaging intact.